Dameware Remote Support

Comprehensive Remote Support Software for an Unlimited Number of End-Users
More than just simple remote control software, DameWare Remote Support (DRS) includes DameWare Mobile, an innovative new mobile remote desktop application for iOS® devices. Every copy of DRS comes with the award-winning remote control software, Mini Remote Control. It also includes remote administration features that let you support unlimited end-users, troubleshoot Windows®, Mac OS® X and Linux® computers, and manage multiple Active Directory domains from just one software console! Unlike other remote support software packages, DRS is licensed by user, not by agent or computer, making its deployment and management in any environment easy and affordable.

Remote Support Software with Remote Control AND Remote Administration Tools

Remotely Control Desktops,
Laptops & Servers

DameWare Remote Support includes Mini Remote Control (MRC), the award winning desktop sharing software used by thousands of IT pros worldwide. With MRC users can:

  • Share a screen with end-users
  • Chat with end-users
  • Transfer files during remote control sessions
  • Remotely control Windows, Mac OS X and Linux computers
  • Initiate MRC, RDP or VNC sessions

Perform Windows Administration Tasks Remotely

DameWare Remote Support lets you troubleshoot Windows computers remotely WITHOUT having to initiate full remote control sessions! DRS includes tools that let you:

  • Restart services and processes
  • View and clear event logs
  • Manage disks, shares & peripherals
  • Edit registries
  • Monitor system performance

Support End-Users from Your iOS Device

DameWare Remote Support now includes a mobile app for iPhone and iPad. With DameWare Mobile, you can:

  • Remotely control Windows computers
  • Troubleshoot end-user problems from anywhere
  • Support servers & workstations from iPad or iPhone

Manage Multiple Active Directory Domains

DameWare Remote Support gives you the ability to manage multiple Active Directory domains from one software interface! From the DRS console, you can:

  • Unlock user accounts & reset passwords
  • Add users to distribution or security groups
  • Manage Organizational Units
  • Edit Group Policies
  • Update AD extended attributes

Support Computers Remotely via Intel vPro AMT

DameWare Remote Support lets you troubleshoot computers regardless of the state of their operating system with built-in Intel vPro AMT features. With DRS, you can:

  • Remotely control computers with the AMT KVM Viewer
  • Wake sleeping or hibernating computers
  • Restart crashed computers
  • Change BIOS settings of remote computers

Export AD Objects & Windows Configurations

DameWare Remote Support includes a tool that lets you export AD Objects and WMI information in bulk to CSV or XML formats. With the DameWare Exporter tool, you can:

  • View software inventory on remote computers
  • Export Active Directory objects like users & groups
  • Manage configurations settings across your network
DUCT FEATURESView system properties of all Windows computers on your network

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